Privacy policy

Our Privacy Policy outlines the methods for collecting, storing, using, and protecting your personal information. Personal information refers to data that pertains to a specific individual and is used for identification purposes. We collect personal information from those who wish to use the Grandi Home site or related web pages. By providing us with your personal information, you authorize us to process this information in accordance with the terms and conditions of the Privacy Policy. We may amend the Privacy Policy at any time by announcing the modification by publishing the modified version on the site. The amended version of the Privacy Policy will become effective from the date of its publication. After its publication, your continued use of the site will be regarded as your acceptance of the terms and conditions contained in the modified version regarding the handling and processing of your personal information that you have provided to us. We encourage you to regularly check the site for notices of any amendments to the Privacy Policy. Collecting Your Personal Information As part of your registration or use of the site, you may be asked to provide specific personal information such as your name, shipping address, email address, and phone number, as well as other similar information and some additional details like your date of birth or any specific identity information, for the purpose of identity verification. We may also need to collect specific financial information such as your credit card and/or bank account details. You must enter this financial information in the My Account section or when completing an order on the site. We use this information for billing purposes and to complete your requests. When registering on the site, you should not publish any personal information (including financial information) on any part of the site except in the Account Management section or the order completion page. Doing this will protect you from potential fraud or identity theft. Information about your transactions and activities on the site will also be collected. (IP address) Please note that we may use your Internet Protocol address or a unique number assigned to your computer server or Internet Service Provider (ISP) to analyze your activities and improve site management. We may collect additional information about your computer device (e.g., browser type) and browsing behavior (e.g., pages you visit on the site), in addition to how many times you use the site. We might also collect additional information from or about you through other means not specifically described here, for example, by collecting information related to your communication with our customer support team or through your responses to surveys. We may also collect reviews and other comments related to your use of the site. When we aggregate personal information for statistical purposes, it must be anonymized. Using Your Personal Information We use your personal information to provide services and support from the customer support team, to evaluate and improve our services for you, prevent illegal activities, enforce the terms of agreement with you (Usage Agreement), resolve issues, collect fees, send you promotional email messages, and verify the information you provide to us with third parties, e.g., banks or credit card authorization entities for the purpose of processing and verifying services or with third parties for verifying acts of fraud. Despite our efforts to keep your personal information confidential, we may need to disclose it to law enforcement agencies, government bodies, or third parties when we are obliged to do so by court orders or other legal entities to comply with legal mandates or when we believe that disclosing your personal information may prevent physical harm, financial loss, or report suspected activity or investigate potential violations of the terms and conditions of the User Agreement, and any other agreements, or to protect the rights, property, or safety of our users or others. Information related to the products you purchase will be displayed on the site. This information can include details about your user identity, reviews, and comments related to your use of the site. We do not sell or rent any of your personal information to third parties within our normal business activities, and we only share your personal information as stated in this Privacy Policy. By registering on or using the site, you agree to receive promotional email messages about our services, and emails regarding changes and new features on the site. If you prefer not to receive such emails, you can opt-out by clicking the unsubscribe link available in the footer of any of these emails. Additionally, we use your feedback about the site for marketing purposes, and by sharing this feedback, you agree to our use of it for marketing purposes. Certain personal data related to you will be disclosed to shipping companies, such as your name, address, and phone number. Accessing, Reviewing, and Modifying Your Personal Information You can access and review your personal information through the My Account page on the site. If your personal information changes in any way or you provided incorrect information on the site, you should promptly update or correct it, either by displaying it on My Account or by contacting customer service. The customer's phone number and email are listed on the site for customer service assistance. Please note that we will retain your personal information during and after the end of your use of the site as required by law for the purpose of overcoming technical barriers, preventing fraud, assisting in any legal investigations, and taking any other actions as mandated by law. Cookies Like many websites, we use cookies, which are small computer files installed on your computer's hard drive. When you visit certain web pages on the site, cookies recognize your browser through a unique and random number. The cookies we use do not expose any of your personal information. These cookies help us improve your performance on the site and assist in understanding which parts of the site are most commonly used. You are free to disable these cookies, if allowed by your browser, and this will not affect your use of the site. Protecting Your Personal Information When you provide us with your personal information, we take all precautions to protect your information by not allowing unauthorized access, use, or disclosure. All personal information is encrypted, and in any case, the internet is an insecure medium, and we do not guarantee the confidentiality of your personal information. You should enter your username and password each time you access your account or perform any transactions on the site. The password should be carefully chosen using distinct numbers, letters, and symbols. Do not share your username and password with anyone. If you suspect that your username and password have been compromised, please immediately contact customer service and work on changing the password by accessing the 'My Account' section on the site.